Articoli originali
V. 43 N. 1 (2026)
L’infermiere di accoglienza in pronto soccorso: studio descrittivo sul grado di soddisfazione del paziente in sala d’atte
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All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.
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Introduzione: in pronto soccorso, l’aumento degli accessi e la carenza di personale compromettono i tempi di attesa, la qualità percepita delle cure e la sicurezza degli operatori. L’introduzione dell’infermiere di accoglienza, dedicato a fornire informazioni e supportare i pazienti e i loro accompagnatori in sala d’attesa, può migliorare l’esperienza di cura. Lo scopo dello studio è indagare la soddisfazione dei pazienti rispetto al supporto ricevuto dall’infermiere di accoglienza.
Materiali e Metodi: studio osservazionale descrittivo condotto nel mese di dicembre 2024 presso il Pronto Soccorso di un ospedale universitario in Lombardia. I pazienti adulti registrati al triage con codice di priorità compreso tra 3 e 5 e gestiti dall’infermiere di accoglienza sono stati arruolati per compilare il questionario relativo alla soddisfazione.
Risultati: nel periodo di studio sono stati registrati al triage 4613 pazienti e 330 (7.1%) hanno compilato il questionario. La maggior parte dei pazienti (86.7%) ha percepito un’elevata disponibilità da parte dell’infermiere e il 75.8% ha dichiarato di aver ricevuto supporto per comprendere il codice di triage. Tra i 164 commenti aperti analizzati, 124 riportavano apprezzamenti sull’infermiere di accoglienza, in particolare per professionalità, empatia e chiarezza; mentre solo 40 commenti evidenziavano criticità, tra cui tempi di attesa prolungati, necessità di maggiori informazioni e scarsa comprensione del percorso di cura.
Conclusioni: i risultati evidenziano l’importanza dell’infermiere di accoglienza nel migliorare l’esperienza del paziente in sala d’attesa con la soddisfazione dei bisogni informativi, emotivi e assistenziali. Tuttavia, l'efficacia di questo intervento richiede un adeguato supporto organizzativo e la disponibilità di risorse.
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Come citare
L’infermiere di accoglienza in pronto soccorso: studio descrittivo sul grado di soddisfazione del paziente in sala d’atte. (2026). Scenario® - Il Nursing Nella Sopravvivenza, 43(1). https://doi.org/10.4081/scenario.2026.644
Copyright (c) 2026 Gli Autori
Questo volume è pubblicato con la licenza Creative Commons Attribuzione - Non commerciale 4.0 Internazionale.