https://doi.org/10.4081/scenario.2021.491
RCS form for re-listening to distress calls: validation study
Submitted: 6 November 2021
Accepted: 6 November 2021
Published: 6 November 2021
Accepted: 6 November 2021
Abstract Views: 353
PDF (Italiano): 201
Publisher's note
All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.
All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.
Authors
Telephone triage in distress calls is a critical and complex moment and it is essential to have a valid, applicable, effective and efficient tool for the re-listening of calls. The limited literature suggests that the assessment and re-listening of distress calls is an often neglected moment. This study aims to build and validate a new tool for analysing distress calls.
Ornato JP. Science of emergency medical dispatch. Circulation. 2009 Apr 21;119(15):2023-5.
Ministero della Salute. Dipartimento della Programmazione e dell'Ordinamento del SSN. Direzione Generale della Programmazione Sanitaria. Ufficio III. Morte o grave danno conseguente a non corretta attribuzione del codice triage nella Centrale operativa 118 e/o all’interno del Pronto soccorso. 2013
Lake R, Georgiou A, Li J, Li L, Byrne M, Robinson M, Westbrook JI. The quality, safety and governance of telephone triage and advice services - an overview of evidence from systematic reviews. BMC Health Serv Res. 2017 Aug 30;17(1):614.
Fele G. L’analisi della conversazione. Bologna: il Mulino; 2007. p. 172.
Roter D, Larson S. The Roter interaction analysis system (RIAS): utility and flexibility for analysis of medical interactions. Patient Educ Couns. 2002 Apr;46(4):243-51.
Palma E, Antonaci D, Colì A, Cicolini G. Analysis of emergency medical services triage and dispatch errors by registered nurses in Italy. J Emerg Nurs. 2014 Sep;40(5):476-83.
Miller EA, Nelson EL. Modifying the Roter Interaction Analysis System to study provider-patient communication in telemedicine: promises, pitfalls, insights, and recommendations. Telemed J E Health. 2005 Feb;11(1):44-55.
Zachariasse JM, van der Hagen V, Seiger N, Mackway-Jones K, van Veen M, Moll HA. Performance of triage systems in emergency care: a systematic review and meta-analysis. BMJ Open. 2019 May 28;9(5):e026471.
Derkx HP, Rethans JJ, Maiburg BH, Winkens RA, Muijtjens AM, van Rooij HG, Knottnerus JA. Quality of communication during telephone triage at Dutch out-of-hours centres. Patient Educ Couns. 2009 Feb;74(2):174-8.
Schegloff EA. Analyzing single episodes of interaction: an exercise in conversation analysis. Soc Psychol Q. 1987;50(2):101-14.
Zardo C, Bortoli N, Maso S. Analisi delle variabili delle chiamate al 118 esitate in verde-nero. Studio caso-controllo. Padova: Università degli Studi di Padova; 2018 [tesi di laurea].
Regione del Veneto. Struttura del sistema di Dispatch Regionale per l’Emergenza. DiRE. ALLEGATO A alla DGR n. 1298 del 16 agosto 2017
Rattray J, Jones MC. Essential elements of questionnaire design and development. J Clin Nurs. 2007 Feb;16(2):234-43.
Tsang S, Royse CF, Terkawi AS. Guidelines for developing, translating, and validating a questionnaire in perioperative and pain medicine. Saudi J Anaesth. 2017;11(Suppl 1):S80-S89.
Ministero dell’Interno. Dipartimento della Pubblica Sicurezza. Il Vice Direttore Generale della Pubblica Sicurezza preposto all’attività di Coordinamento e Pianificazione - segreteria -. Servizio NUE 112 - Integrazioni al Disciplinare tecnico operativo standard. Roma 2018.
K. Bohm and L. Kurland. The accuracy of medical dispatch - a systematic review. Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine. 2018; 26:94.
How to Cite
Zardo, C., Bortoli, N., Badon, P., & Buchini, S. (2021). RCS form for re-listening to distress calls: validation study. Scenario® - Il Nursing Nella Sopravvivenza, 38(3), 48–55. https://doi.org/10.4081/scenario.2021.491
Copyright (c) 2021 Scenario
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Aniarti has chosen to apply the Creative Commons Attribution NonCommercial 4.0 International License (CC BY-NC 4.0) to all manuscripts to be published.