Original Articles Open access

RCS form for re-listening to distress calls: validation study

Authors

Published
6 November 2021
Section
Original Articles
DOI
10.4081/scenario.2021.491
Pages
48-55

Abstract

Telephone triage in distress calls is a critical and complex moment and it is essential to have a valid, applicable, effective and efficient tool for the re-listening of calls. The limited literature suggests that the assessment and re-listening of distress calls is an often neglected moment. This study aims to build and validate a new tool for analysing distress calls.

Keywords

References

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